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Store Policies

Satisfaction Guarantee

We stand behind everything we sell. eBikes USA thrives to provide the best products and services to our customers.  Please read "Returns" below for more information.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

 The following conditions apply to purchases:

All returns and refunds must be requested within one week (7 days) from the time of purchase. All eBike returns must be in like new condition with less than 50 miles since the time of purchase. A restocking fee of 15% to 30% will apply to bicycle returns depending on make, model, condition, and miles ridden. Additional charges may be applicable depending on the condition of the bicycle.

All demos, rentals, and clearance bicycle purchases are final. No Returns Allowed.

No returns on bicycles without original equipment including keys, chargers, and instruction manuals. Bicycles that have been altered, damaged or modified with third-party or aftermarket parts or components are not eligible for returns.

Note that if the product is defective, you may either request a refund, repair or an exchange per the manufacturer’s guidelines.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!